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ChenMed Create Ticket
Address
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ex: Dedicated Lakeland North, Jencare Gentilly, Chenmed Hollywood, etc or Full Address (390 S. State Road 7 Hollywood, FL 33023)
Your Name
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Phone
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Phone we can contact you about this request.
Issue
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Let us know what you need.
Category
Question
New Installation
Troubleshooting
Common Questions
How do I add a user to the Alarm or Card Access?
How do I use the Alarm or Access Control system?
Other
How to Videos
Description
Describe your issue
Screen
Screenshot of your Issue
# of Network Drops
How many network drops do you need installed?
Network 1 Location Screenshot
Please send snapshot of desired location or Floorplan.
Network 1 Location Description
Example: X-ray Room, Room 3, etc
Network 2 Location Screenshot
Network 2 Location Description
Example: X-ray Room, Room 3, etc
Network 3 Location Screenshot
Network 3 Location Description
Example: X-ray Room, Room 3, etc
Network 4 Location Screenshot
Network 4 Location Description
Example: X-ray Room, Room 3, etc
Please submit Network Floorplan
example floorplan:
# of Cameras
How many Cameras do you need installed?
Camera 1 Location Screenshot
Example Camera Location:
Camera 1 Location Description
Ex: Side of Building Facing East
Camera 2 Location Screenshot
Camera 2 Location Description
Ex: Side of Building Facing East
Camera 3 Location Screenshot
Camera 3 Location Description
Ex: Side of Building Facing East
Camera 4 Location Screenshot
Camera 4 Location Description
Ex: Side of Building Facing East
Please submit Camera Floorplan
Example Camera Floorplan:
# of Alarm
How many alarm related devices do you need? Door Contact Sensor, Motion Detector, or Panic buttons?
Alarm 1 Location Screenshot
Alarm 1 Location Description
Ex: Motion Sensor in Room1, Panic button in Lab
Alarm 2 Location Screenshot
Alarm 2 Location Description
Ex: Motion Sensor in Room1, Panic button in Lab
Alarm 3 Location Screenshot
Alarm 3 Location Description
Ex: Motion Sensor in Room1, Panic button in Lab
Alarm 4 Location Screenshot
Alarm 4 Location Description
Ex: Motion Sensor in Room1, Panic button in Lab
# of Access Control
How many Access Control related equipment? New Doors and Badge Readers, Entry Buttons to trigger automated doors, etc.
Access 1 Location Screenshot
Access 1 Location Description
Ex: Badge Reader in New Admin Department, Button to open door in Lobby
Access 2 Location Screenshot
Access 2 Location Description
Ex: Badge Reader in New Admin Department, Button to open door in Lobby
Access 3 Location Screenshot
Access 3 Location Description
Ex: Badge Reader in New Admin Department, Button to open door in Lobby
Access 4 Location Screenshot
Access 4 Location Description
Ex: Badge Reader in New Admin Department, Button to open door in Lobby
Deadline
Common Troubleshooting
I am having false alarms.
My Badge card is not working.
I have cameras that are not working.
Other
False Alarms
Please indicate, to your best ability what time the false alarms are being reported and which zone #.
- A lot of false alarm requests are because users are not aware on how to disarm the system, or do not disarm the system fast enough.
- Sometimes door are left unlocked and the wind blows the door open, triggering the alarm, please make sure all perimeter doors are locked on exit.
Badge Problems
Please describe what issues you are having with badge access.
- If the badge reader is marking green when you swipe your badge and the door is not opening, check to see if there is a manual lock that may be preventing the door from opening.
- If the badge reader is beeping and flashing red, you may have not been given the proper access rights, contact Corporate Security if that is the case.
Custom Text
Record a short video of your badge problem (the reader beeping, or door not opening.
Camera Problems
Please describe what issues you are having with cameras, ex: Cameras 1,5,6 offline, Blurry Image On Camera 8, etc.
Custom Text
Screenshot of Down Cameras, Blurry Image, etc.
Other Problems
Please describe what issues you are having, the more descriptive the better we can help you.
Other Problem File Upload
Screenshot or video of you problem.
Submit