If you are unable to access the UNVR and require footage this is a way you can extract the files into mp4.
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SSH Into UNVR
Go to home folder
cd ~
wget https://github.com/petergeneric/unifi-protect-remux/releases/download/v3.0.4/remux-arm64.tar.gz
tar -xf remux-arm64.tar.gz && rm remux-arm64.tar.gz && chmod +x remux
wget https://johnvansickle.com/ffmpeg/releases/ffmpeg-release-arm64-static.tar.xz
xz -d ffmpeg-release-arm64-static.tar.xz && tar -xf ffmpeg-release-arm64-static.tar && mv ffmpeg*arm64-static/ffmpeg ./ && rm ffmpeg-release-arm64-static.tar.xz && chmod +x ffmpeg
export PATH=$HOME:$PATH
Go to folder ex: /volume1/.srv/unifi-protect/video/
remux *.ubv
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